Privacy Policy – Serene Homestay
At Serene Homestay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or stay with us.
- Information We Collect
- Personal Information: Name, contact details, identification documents, and payment information provided during booking.
- Usage Data: Information about how you interact with our website (IP address, browser type, pages visited).
- Communication Records: Emails, phone calls, or messages exchanged with our team.
- How We Use Your Information
- To confirm and manage reservations.
- To provide customer support and respond to inquiries.
- To process payments securely.
- To improve our website, services, and guest experience.
- To comply with legal obligations and government requirements.
- Data Sharing & Disclosure
- We do not sell or rent personal information to third parties.
- Data may be shared with trusted service providers (e.g., payment gateways, booking platforms) strictly for operational purposes.
- Information may be disclosed if required by law, regulation, or court order.
- Data Security
- We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
- However, no online transmission or storage system can be guaranteed 100% secure.
- Cookies & Tracking
- Our website may use cookies to enhance user experience and analyze traffic.
- You can disable cookies in your browser settings, though some features may not function properly.
- Guest Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal information, subject to legal and contractual obligations.
- Withdraw consent for marketing communications at any time.
- Third‑Party Links
Our website may contain links to external sites. Serene Homestay is not responsible for the privacy practices of such websites.
- Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website, and the revised date will be indicated at the top of the page.
- Governing Law
This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Darjeeling, West Bengal.
- Contact Us
For questions or concerns regarding this Privacy Policy, please contact: Serene Homestay 54(245), Hill Cart Road, Batasia Loop Side, Darjeeling, Pin 734102 📞 Phone: +91 94333 04503, +91 89814 35906 📧 Email:
